I cant use my pro subscription

Hi there!

I had just done my pro subscription and when i went to fly, the simulator said that i dont have a pro sub active. Can you guys help me?

Have you tried the following steps?


If you purchased a new subscription or renewed an existing one but cannot access your online account, try the following steps:

Step 1

Sign out of your Infinite Flight account (tap your name in the top right corner, then “Logout”), if you are signed in

Step 2

Restart your device

Step 3

Open Infinite Flight

Step 4

Tap “Fly Online!”


If you’re unable to access your subscription after completing the steps above please try the following:

Step 1

Uninstall Infinite Flight from your device

Step 2

Restart your device

Step 3

Install Infinite Flight from App Store again

Step 4

Tap “Fly online!”

The app should then display the account that holds your subscription based on the information found on your Apple-ID.


If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to support@infiniteflight.com:

  • Display Name and Callsign
  • Device
  • Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)

What is GPA??

Try clicking this link and signing in. It’ll display all of your purchases as well as the information of all of them.

https://pay.google.com/payments/u/0/home#

A detailed outline of the steps can be found below:

https://support.google.com/googleplay/answer/2850369?hl=en

Handled via email :)