I can't load into any flight

Support
#1

I tried many things. I deleted and reinstalled, clear cache, clear storage, tried different wifi’s and even tried using data.

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This is what happens. It says that I’m not connected to the global server. The only thing that shows is the UI. BTW, I have a Pixel 3a that I just got last month. Can someone pls help me?

1 Like
#2

have you tried turning the phone off and then back on? just asking

#3

Yep I do that at least 5 times everyday because I have to turn off for school

#5

It doesn’t look like an issue on the server side. I can connect to the server. How’s your connection generally? Maybe just slow?

#6

It’s always been fine, about 100mbps. However, the problem’s beens happening for the last two weeks and it doesn’t want to work.

#7

Any chance that it’s on the ISP side? Like the ISP blocks the port live server uses. Seb can definitely help better. Let’s just wait for him to respond :)

#8

Excuse me for my lack of knowledge, but I have no idea what ISP is heh

#9

It stands for Internet Service Provider :)

#10

Ohhhh… then Ive no idea I use t mobile for my data.

#11

Does Spectrum ring a bell? I had this happen to me for a bit but reinstalling fixed it.

#12

Also, what’s so spectrum?

#13

Spectrum is the largest ISP in the United States

#14

I see. I use D-Link. Also I found something else that doesn’t work.

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The map won’t load either, so I have to search up the airports.

#15

I’m stumped. Has anyone else got any ideas?

#16

I still firmly maintain that this is an ISP issue. Do you have a VPN? Try connecting to a VPN and see if you can connect

#17

hey, i got it. For some reason IF didn’t really finish downloading all the data. But after VPN it fixed it and now the flight and the map loads. When I turn the VPN off, it works fine again. Thanks.

2 Likes
#18