I can't enter the app

[TurboSnxiL]

For the fourth day I can’t enter the Infinite flight.

First screen appears with endless loading and then ”error code 7”.

At the moment I tried all the methods that were provided by the support, but only one helped - switching to another network. What is the problem with my Wi-Fi that preventing the connection to Infinite Flight servers?

My devices: iPad Air 4 and iPhone XR
Provider: MGTS
Country: Russia

[LordWizrak]

Hey there,

Sorry to hear that you’re encountering these issues, however, the best thing you could do in the meantime is to follow the steps in this post made by Schyllberg. It is pretty complete, and has the solutions to most of the problems that are frequently encountered by users.

Error code 7

Hello! Sorry you are having issues connecting to our servers. Please understand that while devices may be the same, the network configuration may be different between users. Please try the following to resolve your connectivity issue:

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cellular if you …

If for whatever reason, this is still an issue after following all steps, I would highly recommend that you contact a member of staff and have the issue resolved from there.

[MADCAT]

Hey there! Having the same issue. I’m using now ‘hotspot’ network from my cellphone (instead of WiFi) and its working! But still weird issue.