I have no clue how this happened?
This also happened to me where I bought a subscription but it told me I did not have one. After refreshing it worked
If refreshing doesn’t help, delete the app and then redownload it.
It worked for me when I did it. I waited around 10 min before I refreshed and it worked
Are you on iOS? If you are then you can go to the App Store> Updates (on the bottom right)>click on your profile (top right)> click on your name close to the top> subscriptions. There you can check to make sure you bought the subscription. Let me know if those instructions weren’t clear enough. This is what it should look like if you have a subscription
Tim_B
August 1, 2019, 8:02pm
#8
We need way more information.
What OS?
2 Likes
From the Support FAQ 2019 - Please read this before posting! thread.
I have purchased a subscription but it says I do not have a subscription. What do I do?
If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:
Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
Restart your device
Open Infinite Flight
Tap “Fly Online!”
If you’re unable to access your subscription after completing the steps above please try the following:
Uninstall Infinite Flight from your device
Restart your device
Install Infinite Flight from App Store again
Tap “Fly online!”.
The app should then display the account that holds your subscription based on the information found on your Apple-ID.
If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to support@infiniteflight.com
Display Name and Callsign
Device
Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)
3 Likes
I tried that and it worked. Thanks very much.
system
October 31, 2019, 12:48pm
#12
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
