I bought a pro subscription but now it says i don’t have one

I have no clue how this happened?

Try refreshing the app?

This also happened to me where I bought a subscription but it told me I did not have one. After refreshing it worked

If refreshing doesn’t help, delete the app and then redownload it.

It worked for me when I did it. I waited around 10 min before I refreshed and it worked

Are you on iOS? If you are then you can go to the App Store> Updates (on the bottom right)>click on your profile (top right)> click on your name close to the top> subscriptions. There you can check to make sure you bought the subscription. Let me know if those instructions weren’t clear enough. This is what it should look like if you have a subscription

We need way more information.

What OS?
How did you purchase the subscription?
Are you using the same credentials as those under which you purchased the subscription?

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From the Support FAQ 2019 - Please read this before posting! thread.

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I tried that and it worked. Thanks very much.

No problem!

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