How to recover IF account with new Android Device

Support
#1

Hey everyone.
I’m new to the forum, and was wondering if anyone could help.
I’ve replaced my old Android phone with a new one ( obviously lol) and after re-downloading the app, can not access my IF account.
I do not know my account number.
And IF doesn’t recognize either of my email addresses.
I’d appreciate any help on the matter.
As I really miss IF

#2

Welcome to the Forum!

Can you provide a screenshot of what you are seeing? Does it say no account associated with this profile?

#3

Best person to contact is @schyllberg !

1 Like
#4

Hey!
Do you remember the callsign and display name for your previous account?

#5

Indeed it does aviationex.
Thanks for the prompt reply

#6

Do you have any recall of what any digits of the number were? Just any.

#7

This might be the case:

This is something you can see when you have yet to create an account in Infinite Flight. An account is created when you purchase a PRO subscription and can’t be created before that. You then have the option to link your account to either a Facebook or Google profile. You are most likely trying to sign in with either of them before having purchased a subscription and have it linked with your Facebook or Google.

1 Like
#8

Guys let’s just leave it with schyllberg…

1 Like
#9

I remember no details.
My phone was damaged.
and I’m a bit of an over active house cleaner when it comes to emails.
I just assumed my Google account would be sufficient to recover my IF account but no such luck

1 Like
#10

Have you ever bought a PRO subscription?

#11

Yes but only the 6 month deal, of which a month is still left on the subscription.

1 Like
#12

Did you have a username or was it User-XXXXX?

#13

Definitely wasn’t xxxxx.
Only digits I recall were 695.

1 Like
#14

Okay.

I just ran your e-mail address through Infinite Flight purchases in Google Play Store, and it shows that the app was purchased yesterday.
This indicates that you’re using a different Google account on your device than you previously did.

If you were to use the one you did when you initially purchased the app + your subscription, the app should automatically recover the account as your subscription is still active based on your statement about it still being one month left.

1 Like
#15

xxxxx is just the example, it could’ve been User-242421.

#16

If I was to pm my email address to you could you check it to see what account is associated with it.

1 Like
#17

Definitely. We can take this to PM instead :)

#18