How to make a support request.

This is where you should ask questions about any issue you are having with Infinite Flight. Please read the following before opening a support topic so we can help you best.

Include as much detail or steps to reproduce the issue as briefly as possible.

Please include:

ATTENTION:
Please do NOT reply to this category description post with a support request.
You must open a new Support topic or private message with the information below. Thank you.
New community members with low Trust Levels cannot send PMs right away. Such new members should click HERE for support. All are welcome to use that as well.

Device brand, and model as well as current operating system version i.e. iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0 etc.

Note any modifications, ‘rooted, or jailbroken’ custom ROM, or third party apps installed such as screen recorders, etc.

Screen shots are welcome.

Include briefly the steps you’ve taken to troubleshoot without success. Such as ‘restarted and reinstalled app without resolution’

If you have a concern regarding your Live account subscription, log in errors etc, you are welcome to send a private message to @Tyler_Shelton or @Mark_Denton with the above details as well as the following 3 items:

1.Your full user display name (not email please)
2.Last known call sign
3.The complete copy of the subscription purchase receipt. Attached or pasted image is fine.

One on one support is always welcome. Contact @Mark_Denton or @Tyler_Shelton in a private message with your support needs.

Do not post personal information in the Support open forum category.

Always provide as much information possible so we may better assist you!

57 Likes
No wingflex on 787?
Account Not Available
Grade problem?
Requesting for assistance (Subscription)
Big screen still after update
Restoring Purchases
I have to re-purchase everything??
Night Flying Bug
The plane is shaking even before takeoff
December 2017 Update | The Known Bugs
Issues with Live
Live Connection Issues
Nose Cone Bug (spinner spirals, spinner swirls, or nosecone swirls) on the engine view
Aircraft control
No Subscription Found
No Sound While Playing IF
Account Not Available
Purchased Live+ but Subscription Not Found
Crash problem
One month purchased Live and still not subscribe to Live
Help me please
Gear randomly coming down
I wanted to move the Seek, I move the map (Replay Mode)
Can't use C130
Help with Connecting to The Server
Why does the A320, 787 and Q400 veer to the right?
Can't buy Live
Live Not Working ?
Live Not Working ?
Display fault
Live subscription problem
After restoring purchases 1 aircraft wants me to buy it again...
Sound problem. No sound effects
No live?
I can't be ATC
Purchases
I didn't receive my live subscription
Commands issues
Problem
Template for support topics
Google account
Infinite live recording
Not allowing me to get subscription
Touch screen
Really low definition on my device
Force stop problems
IF keeps crashing
Problems with update
No account found after creating account
Infinite Flight Keeps Crashing
Live crashes
Acc not found
The game was not installing
Paid for subscription shows no subscription.
Problem with infinite flight pro subscription
Problem signing in with Google on IF
Why the game will close by itself when I start my flight? I have tried many times
Stuttering terrain!
auto pilot crashing
Something went really wrong
I don’t know how to explain this but...
Login issue
button problems
I keep disconnected from expert server
Sim Crashed
Live Connection.
Flight not showing on log book
Mid flight crashes
The game crashed constantly after the latest update
Trouble signing back into old account
No global textures in infinte flight
App can’t launch
I can't fly online
I can't fly online
Infinite flight recorder issue
Infinite Flight Crashes When i touch the screen
Lagging at random times
[RESOLVED]Plane not available after purchase
My IF is glitching out when I try to purchase IF PRO.
Can't get global subscription
Unable to contact ATC
Crash Upon Changing Camera
Dash 8 Q400 cockpit graphics
Questions? Concerns? Please Format Them As Such:
I bought a Live plan for 30 days and I can't access it.
IFC Requirements
F/A-18 Gear Glitch
Connection issues since update
When Inquiring about a Bug in your Sim
Large text and buttons after update
Concise Topic Titles
Complete loss of aileron and elevator controls
Purchase problem
Weird glitch maybe?
I got a problem SamsungA9pro
Infinite Flight Gliching Out
What happened during my Korean Air Flight?
Long Haul Flights then the app crash
App Crash
Disconnecting and connecting a joystick while flying
Live help
Planes are not installing
Recording No Longer Supported Kindle Fire
No Sound
No option to change aircraft
Guide to Creating Useful and Constructive Topics
I owned some planes
Autopilot
When Inquiring About Your Ghost
Purchased live subscription - but it didn't come through
Forum Etiquette
Recording problem
Why was my promotion deleted?
Infinite flight ATC crashing

Thanks for this! Hopefully now we won’t have to ask for the info in every support topic.

3 Likes

Hi I have a problem to subscribe.No active infinite flight live subscriptions found

2 Likes


Please also read this :)

1 Like

Please universally pin!

2 Likes

I was about to land at Knuc after a 20min flight and then Unfortunately, Infinite Flight has stopped working

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A post was split to a new topic: No Subscription Found

I already purchased today twice and im still not subscribed to live i already press the i already subcribe and nothing happened please reply asap @david big brother 😞😞😞

Are both google accounts the same one?

@david goodnight
I want to know why my grade has increased from 2 to grade 1
I delete my application and reinstall it is nothing new always the problem I have still buy all several aircraft I would just have a discount of my grade thank you david …

EKDXB callsign
AF09

Please help me;)

I would need you to provide a screen shot of the Grade Information screen from your user profile in the app.
Also please read the “How to make a support request” intro at the top.

Please do not open a support request by replying to this category description.
Read the “How to make a support request” category intro post (Above) for the best way to get help. Replies to the category description are the incorrect means of requesting help.

2 Likes

Please make a separate support topic as per @david’s request. Thanks. :)

1 Like

comment poser des questions?

Salut et bienvenue dans cette communauté!
Si tu as une question concernant Infinite Flight, n’hésite surtout pas à créer un sujet dans #support:francais. Tu recevras des réponses en français uniquement, ce qui peu t’aider!
N’oubli surtout pas que tu peux uniquement parler français dans #support:francais! Parle anglais partout ailleurs (ou espagnol dans #support:espanol) !
J’espère que je t’ai aidé et que tu vas trouver des réponses à tes question… À bientôt! :)

This isn’t really a #support request. It should be moved to #meta.

But it should stil be here so that people making a support request can see it while they’re making one. I think this should be pinned again due to many (new) users not providing enough information for us to help.

5 Likes

It’s the description for the Support category. It’s shouldn’t go to any other category.

3 Likes

Excuse me,
I can not send a private message…image