You need to become a basic user to send messages.
Don’t worry, You can reach TL1 (Basic) by reading messages and send more posts to here. You will reach TL1 in a short time! ;)
There’s a bit of a problem how TL0 can’t PM. Most of the people writing #support requests here are one time users of the forum. If they want to send a staff member a PM, then they have to wait around and wait until they become TL1.
If necessary new users can always use the “Contact Support” option in the app, or go directly to the main support site HERE