For a while now, there have been many topics on the forum with questions and confusion on how to appeal a violation or how to get in contact with a controller regarding their service. This tutorial will cover the different methods on how to locate a controller and how a violation appeals will work.
For the purposes of this tutorial, @DeerCrusher and I created a scenario where a pilot would be reported. He was open at KMIA as approach and I requested for an ILS approach. He gave me a vector in which I put into my autopilot but then I received a level 3 violation for not following ATC assigned heading, altitude, or speed.
What do I do now?
If you feel that the violation was issued incorrectly or unjustly, you will need to send a PM to the controller who reported you in order to get an explanation and to start the appeals process. Do not make a topic. If you are below trust level 1 on the forum and cannot directly PM the controller, a PM can be opened with @appeals instead.
How do I find who reported me?
There are multiple ways to find your controller. Click on each one of the drop downs for more information on each method:
Method 1: Violation Notification
The first way to see who reported you is from when you first received the violation. In the picture below, this or a similar notification advising you that you reported by a controller. You will see what level violation you received, the reason for that violation, and who reported you. Keep in mind controllers resort to issuing violations as the final straw. Kindly approach the controller and/or appeals to better understand why the violation was issued.
Method 2: Checking Logbook
The second way is to check your logbook. Shown in the picture below, you will see who reported you and the reason for the violation. Your logbook can be found in the menu/home page of the Infinite Flight app on the left side of your screen.
Method 3: Checking Replay
The third way to find who reported you is to check your replay. From there you will need to click on the “states” tab to get information from your flight. According to the picture below, you will see the frequency in which you were tuned (COM 1 Name) and the controller’s username (COM 1 ATC Name).
Please note: The replay must be toggled at a time of when you were on the controllers frequency for it to display the controllers username on the “states” tab.
Before Contacting the Controller
Before staring a violation appeal, look at the reason for your violation and then check your replay to see if that reason is consistent with your replay. For example, I was reported for not following the assigned heading and altitude. I was told to turn right heading 090° and to climb and maintain 3000 feet. According to the picture above, on the states tab, my autopilot was set to follow that instruction before I was reported. Now I know that I need to make an appeal since I was following the assigned heading and altitude assignment.
Contacting the Controller
According to the methods listed above, I was reported by “DeerCrusher”. In order to contact him, search their name under the “users” tab and click on their account shown below.
The “Users” tab can be located on the forum by hitting the hamburger icon in the top right corner -> in the new screen, click “Users” -> from here, search up the controllers username and contact them.
Example Appeal message
The controller will respond to your message when they are free. Only one message is needed until the controller responds which should be the initial message only. If the violation is to be reversed, the @appeals group will be added to the PM. The appeals group will have the final say in whether the violation will stand or whether it will be reversed. The rest of the process will be shown below: