The ghosting appeal FAQ contains this: “Anything that happens while you are away from your device may not be reviewed.”
I understand this rule is mainly about flying into approach airspace using IFA or cruising below 18000ft. However I don’t think a blanket rule is a good idea in any circumstance.
Back in the days, there were quite a lot of topics about AP disconnecting midflight. Now if you are cruising with 100% thrust and stall out, that’s your fault. However there are some other reasons for AP to disengage midflight unpredictably. For example, the A380 autopilot is too gentle, and can stall out in a turn.
If AP disconnects midflight, you will probably start getting violations pretty quickly, and be kicked off the server. This won’t be a problem in the next update anymore. However, if you are unlucky, and AP disconnects over approach airspace, you could get ghosted.
I think the appeal policy should be changed so that any violations caused by bugs in the game, even if the pilot is not at the device, can bereversed. Otherwise at least ATC should not be ghosting planes that are clearly out of control.