With growing Infinite Flight users comes a growth in #support topics. We thank each and every one of you who helps us out with these issues as many cases cane resolved slowly with community input. We do ask a few small things when helping out in these topics, and a small few do not adhere to these. To summarise, we’ve started to see an increase again in replies in #support that have very little or no relevance at all regarding the issue being asked about. This can be very confusing for the poster who receives many different responses, making it more difficult for us in the team alongside the community member seeking help.
Please remember that many users that post topics in #support are largely new users. And it’s vital that they have the greatest experience possible. Think back to the days when you were new to Infinite Flight. It is a complicated simulator for a mobile device, so there really are no silly questions. You yourselves probably had the questions at some point in your early Infinite Flight days! Getting 5 different answers can be a bit scary for new members, so please only help out if you have the knowledge and experience needed!
We therefore ask you to hold back a bit before replying and ask yourself:
- Is this something that could actually help?
- Are there any previous, similar issues with solutions presented in #support?
- Do I know anything about this?
- Has a moderator or staff member already replied and is waiting on a response from the original poster?
- Have someone else already replied what you’re about to reply?
For example, the first thing you should not be suggesting is reinstalling the app. This is usually step 45, not step 1.
Clearing scenery cache is also one thing we’ve also noticed being suggested a lot, many times for things that have nothing to do with the scenery. If a user is experiencing difficulties with an aircraft or with something that seems network related, clearing scenery cache won’t do anything to improve the situation. This function only affects terrain and satellite imagery.
Many of you already do this and are doing a fantastic job helping us out! And we are very grateful for the help we’re getting.
Don’t be afraid to PM any of us if you have any questions!