We’ve seen an increase in replies in #support that have very little or no relevance at all regarding the issue being asked about. This can many times be very confusing for the poster who receives many different responses in addition to making it harder for us in the moderation team that do a lot of support and in sometimes even make the issue worse.
Please remember that many users that post topics in #support, are new users. And it’s vital that they have the greatest experience possible. Imagine it yourself, if you have bought a new product and are in need of assistance… Getting 5 different answers or as many times, the same incorrect answer thrown at you 1 minute after posting. It can be a bit scary :)
We therefore ask you to hold back a bit before replying and ask yourself:
Is this something that could actually help?
Are there any previous, similar issues with solutions presented in #support?
Do I know anything about this?
Has a moderator or staff member already replied and is waiting on a response from the original poster?
Have someone else already replied what you’re about to reply?
Many of you, already do this and are doing a fantastic job helping us out! And we are very grateful for the help we’re getting. We just need to improve a bit more.
Don’t be afraid to PM any of us if you have any questions!
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