HELP PLS !


#1

Hello ! I have bought IF on my galaxy j3 2016 android 5.1.1, and I haven’t got the global update. I have 16.04.0. Help pls ! (Sorry for my english)


#2

Thank you for contacting support!

Our minimum device requirements was changed together with the Global release due to the rapidly evolving features of Infinite Flight which require greater device performance and specifications to smoothly operate. To ensure the best possible experience we recommend that a device has at least 1GB+ of internal device memory (RAM). Our mission will be to continually optimize performance, however the bar must be raised with future features in mind.


iOS Requirements:

  • 64 bit device
  • iOS 10 operating system or later
  • Click here to see full list of iOS devices supported at this time

Android Requirements:

  • Android 5.0 (Lollipop) operating system or later
  • Device must support OpenGL ES 3.0

Most likely your device is not OpenGL ES 3.0 compatible.

Note: Due to large variety of Android devices there is not a specific list of supported devices. Customers with devices that are not supported at this time will receive a message on the Google PlayStore when attempting to download the latest update for Infinite Flight to advise that the device in use is not supported.


We appreciate your understanding and apologize for any inconvenience.


#3

By the way, your OpenGL hyperlink doesn’t work.
Or is it supposed to be opened on an Android device?


#4

@Petcu_Vlad You can find a community-made compatibility list here: Device Compatibility Thread- Built By Us For You


#5

They’ve removed it from Play Store. Forgot to change.


#6

@Chris_S this link says that his device does support OpenGL ES 3.0: https://gfxbench.com/device.jsp?benchmark=gfx40&os=Android&api=gl&D=Samsung+Galaxy+J3+2016+(Adreno+306%2C+SM-J3xxx%2C+SM-S320VL+Sky)&testgroup=info
I don’t have an Android device though, so there might be some other issue that I’m not aware of.


#7

There are multiple versions of the Galaxy J3 2016. He is most likely using the one which doesn’t support OpenGL ES 3.0.


#8

The US model is the only one that does support OpenGL ES 3.0, with the Mali T720.

The others use Mali-400 which is unfortunately only 2.0 compatible.


#9

Alright, thanks.
Looks like I’ve found another IFC post relating to the Galaxy J3: Samsung galaxy j3(16)
[EDIT: Two of the edits are from me accidentally deleting this post by pressing “d” and then re-opening it.]


#10

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