Have BIG problems with installing the App

[Malek_Ouaalit]

Hello Community!

About a year ago I started playing Infinite Flight. The Version 15.13 worked perfect and smooth. The Version 16.13 worked perfect and smooth. Until about 2 Month. I installed it from Play Store again (I deleted cause of insufficient Space) and the only thing that I see is a black startup screen! I backed up the old version, tried it, it shows “App not installed”. I don’t understand anything. It worked so perfect and now, I see a black screen during start up. I only removed completely the root from my device, but It can’t be the reason. I use a Haier W716S with 512 MB RAM and a SD-Card with 7 GB Space. Yes, It worked with 512 MB RAM.

For any help, Thank you in Advance!

Malek.

[jdag2004]

Hello, with the new global update you have to have 1 Gb of RAM. Terribly sorry about this.

[Pilot999]

It’s not needed but recommended

[jdag2004]

Open GLS, it is needed.

Minimum device requirements

We are looking into raising the minimum device requirement for our future updates. At this point there is very little chances that our "global" update will reliably run on a device that has less than 1GB of RAM. While we are still optimizing as much as possible, we also need to set the bar a little higher so we have some room for future features. One thing we are considering is to only support devices that have OpenGL ES 3.0 support which would greatly improve some features we have planned (al…

[schyllberg]

Guys, #support is not the place to “believe” things. Please refrain from posting unless you have facts that will help.

Our minimum device requirements have recently changed due to the rapidly evolving features of Infinite Flight which require greater device performance and specifications to smoothly operate. To ensure the best possible experience we recommend that a device has at least 1GB+ of internal device memory (RAM). Our mission will be to continually optimize performance, however the bar must be raised with future features in mind.

---

iOS Requirements:

• 64 bit device
• iOS 10 operating system or later
• Click here to see full list of iOS devices supported at this time

---

Android Requirements:

• Android 5.0 (Lollipop) operating system or later
• Device must support OpenGL ES 3.0 (Check here.)

Note: Due to large variety of Android devices there is not a specific list of supported devices. Customers with devices that are not supported at this time will receive a message on the Google PlayStore when attempting to download the latest update for Infinite Flight to advise that the device in use is not supported.

---

We appreciate your understanding and apologize for any inconvenience.

[Malek_Ouaalit]

Whats a Global update? Sorry if this is a stupid question. Its not like the other apps with another version, isn’t it?

[schyllberg]

It’s the latest version of Infinite Flight. Version number 17.12.xx.

The older versions should still work, but with very limited Live (multiplayer) capability.

[Malek_Ouaalit]

First, thank you all for the fast replies!

The other, I tried on a Lollipop device. No success! A 1 GB Device running Android 5.1

[Kevin_Potthast]

Does that device have openGLES 3.0? Without that it will still be incomparable.

[Malek_Ouaalit]

I think, no…
Was OpenGL 3.0 in the older versions required?

[schyllberg]

No. It wasn’t. It was added as a part of the new requirements.

[Malek_Ouaalit]

Okay. That is weird. It worked with OpenGL 2.0 on my actual Phone. I don’t know…

[anon7075715]

Haier W716 specs

Have you tried clearing cache or your memory?

[Chatta290]

Yes but not the current update. That allows you to fly anywhere around the world in real time with fuel burn and many other functions.

[Malek_Ouaalit]

I use a 7 GB SD-Card. If i install it, it will move it to the SD-Card.