Google Account Authentication Issue

I’m trying to login to my account to gain access to my subscription and purchases, but after trying to gain access via Google account login, it says account not found. I haven’t really been using my account due to working abroad, but I have just recently been given the opportunity to try and login and I’m getting this issue.


May i ask what your latest known callsign and display name were?
And i presume you are 100% that you’re signing in with the same credentials as before?

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Yes. DXJ-17 is what it was.

Thank you! One of the Staff members will have a look asap :)


Thank you for your time

Just checking (although you probably already are) up to date with the google hotfix update?

I’ll check play store now

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Taken to PM.