I was transitioning over Montreal from hkg to jfk when my game froze, and it was frozen for one hour, than the game crashed.

Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount
  • Android: Change device display resolution
    • Settings > Display > Display size to Large, Larger or Largest.
      • Some devices will offer to change Display Resolution instead, set that to the smallest possible.
    • Ensure Text to Speech (TTS) is enabled
  • Disable active ad or message blocking apps
  • Don’t modify, “Root”, or “Jailbreak” your device
  • Use a strong WiFi network within a relatively close proximity to your device
  • Lower Infinite Flight graphics and performance settings
    • Set Rendering Resolution to Low
    • Set Rendering Quality to Low
    • Disable Anti Aliasing

For in-flight performance issues, please refer to these helpful tips:

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

For further assistance please respond with detailed information about your device, operating system, scenarios to reproduce the lag, and any applicable screenshot. Kind Regards.

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What does root or jailbreak mean?

Both jailbreaking and rooting are methods that will give you unrestricted or administrative access to your mobile device’s entire file system.

The difference between jailbreaking and rooting is jailbreaks refer to Apple iOS devices (iPhone, iPad, iPod touch), while rooting refers to Android devices. It’s basically the same thing, but different terms for the two mobile operating systems.

For Android devices, you can think of a tree metaphor: rooting gets you to the bottom or root of your system. For iOS devices, you can think of the “jailed garden” metaphor often used when talking about Apple products: jailbreaking gets you past Apple’s restrictions on your device.

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Jailbreak allows you to install apps from sources other than the App Store on apple devices, similarly root gives full access to apps on android.

You can see more information on the following links (iOS jailbreaking - Wikipedia)
(Rooting (Android) - Wikipedia)

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Since you dont know what it is, I assume you dont have it, so you dont worry about that as a cause😉


@Nashes before this topic has 20 replies please see the request that was at the bottom of my response. Thanks, Chris