Friend reported for no reason

Hello! My and my friend were flying to Istanbul today and she was reported for not following instructions but she was, is there anyway we can sort this?
Thanks,
@IF_LOVER1

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Your controller is @DimitriB, please contact him through PMs to work it out. :)

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I think message @appeals

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Okay! Thanks couldnt find him so just thought I’d ask here :)

Of course! If you PM him and feel it is still unjustified, you may also contact @appeals. But, if you go to him in a civilized way and correctly, it may be reversed, no guarantees. Us IFATC aren’t here to ruin your friend’s week, we promise. :)))

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Okay thanks Man :)

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Your friend needs to contact the controller, not you. We cannot deal with third parties regarding violations.

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Okay thanks for your help Chris!