Exiting for Long haul flights

Today I was flying from Shanghai to Newark and I was two hours away from landing and it just exited
this happend a few times and it’s really frustrating I asked one of the workers but they DID NOT GIVE ME A GOOD EXPLANATION!!!

By ‘workers’ what do you mean?

Is this topic for support or do you just need somewhere to let your anger out because Caps isn’t necessary.

Thanks for contacting support! If you can, plaease provide us with a little more information about what’s happening and other things like what device your useing. Thanks.

What I mean by workers like Laura and etc

what’s ur exactly device tell us more details?

My longest flight so far is 7 hrs… and it was ok.

I’m using an iPad Air 2

But it keeps on happening!

I am useing the same device as you. Sometimes IF freezes and then crashes if that’s what your talking about. I would make sure you have no other tabs open, you have strong internet, and if this keeps up, turn your graphics down. :-)

My internet is very good connection.

Sometimes the game freeze too… but I wait couple of seconds then it’s gone…
but havent experienced kick me out yet.

What version is ur iOS btw?

Ok. What about your graphics, are they set on a high level?

It’s not freezing it keeps on exiting!!

I think I know what he means. He’s saying the game is just crashing randomly.

Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory (RAM) available. 1GB is the minimum recommended amount
  • Android: Change device display resolution
    • Settings > Display > Display size to Large, Larger or Largest.
      • Some devices will offer to change Display Resolution instead, set that to the smallest possible.
    • Ensure Text to Speech (TTS) is enabled
  • Disable active ad or message blocking apps
  • Don’t modify, “Root”, or “Jailbreak” your device
  • Use a strong WiFi network within a relatively close proximity to your device
  • Lower Infinite Flight graphics and performance settings
    • Set Rendering Resolution to Low
    • Set Rendering Quality to Low
    • Disable Anti Aliasing

For in-flight performance issues, please refer to these helpful tips:

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

For further assistance please respond with detailed information about your device, operating system, scenarios to reproduce the lag/crash and any applicable screenshot. Kind Regards.

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Yes that’s exactly what I mean.

But it’s random exiting!!!

Ok. Why don’t you try what Schillberg above said. He knows more than me. If you follow his directions I’m sure this will be solved.

Yes, i understand that.
Please read what the posts says.


Maybe your device doesn’t have much storage left. Try deleting some photos or apps that might not be useful anymore.

Listen I was flying for 10hr I was 2hr away from landing and it exited!