Error code 7

[Jay8]

On my internet ,everytime I open the infinite flight app I get a long loading screeen then an “error code 7 message”. However I tried it on service and I got through
Is that an internet issue or the game?

[Evan]

Hey Jay!

Sorry to hear that you’re having issues. My connection seems to be working fine, so I’m going to assume this is a user end issue unfortunately. Please see this response from Sebastian, and try the following steps listed to get your connection up and running.

Error Code 7

Hello! Code 7 means that there’s some connection issue between your device & our servers. If the issue does not affect everyone, the issue is most likely on the user end unfortunately. Please try the following to resolve your connectivity issue:

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cell…

Happy holidays!

[Jay8]

Ok Thank you

[UALPilot]

Hey Jay,
Welcome to the community.