I’m trying to log on. The loading screen is showing Error Code 7, or trouble connecting to the server.
I have tried restarting my device.
Any suggestions?
I’m trying to log on. The loading screen is showing Error Code 7, or trouble connecting to the server.
I have tried restarting my device.
Any suggestions?
Do you have the new Hotfix update installed on your device?
how do I do that?
Go to your App Store and see if it shows you updated it
If it doesn’t show you’ve updated it, you have to click on update.
If it’s already has been downloaded it should say this here
I’ve got the same problem just now, and I’m using the latest update. After error code 7, then just stuck by the home screen. Fyi my phone is Sony XZ premium Android.
Hello!
Code 7 means that there’s some connection issue between your device & our servers.
If the issue does not affect everyone, the issue is most likely on the user end unfortunately.
Please try the following to resolve your connectivity issue:
This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.
If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.
For troubleshooting, try a different network and see if the results are different.
– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.
Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.
iOS
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.
iOS
Here’s how to change your iPhone’s DNS servers:
Android
The DNS can only be changed while on WIFI.
Please make sure you try all the listed steps as described above.
If you have tried all of the steps above, please reply to us with the following information:
Thank you!
Problem solved, been trying all the step above and connected successfully after did the airplane mode step. Thanks admin.