I’m trying to log on. The loading screen is showing Error Code 7, or trouble connecting to the server.
I have tried restarting my device.
Any suggestions?
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Do you have the new Hotfix update installed on your device?
how do I do that?
Go to your App Store and see if it shows you updated it
If it doesn’t show you’ve updated it, you have to click on update.
If it’s already has been downloaded it should say this here
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I’ve got the same problem just now, and I’m using the latest update. After error code 7, then just stuck by the home screen. Fyi my phone is Sony XZ premium Android.
Hello!
Code 7 means that there’s some connection issue between your device & our servers.
If the issue does not affect everyone, the issue is most likely on the user end unfortunately.
Please try the following to resolve your connectivity issue:
Reboot your device
This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.
Switch between network types (WIFI/Cellular)
If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.
Try a different network
For troubleshooting, try a different network and see if the results are different.
Toggle airplane mode
– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.
VPN or Proxy
Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.
Reset device network settings
iOS
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.
Update wifi DNS settings
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.
iOS
Here’s how to change your iPhone’s DNS servers:
- From the iPhone’s home screen, tap Settings.
- Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
- Find your wireless network in the list, and then click the arrow.
- Tap the DNS field.
- Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
- To use Google DNS, enter 8.8.8.8 and 8.8.4.4
- Re-launch IF
Android
- Open the Settings on the device.
- Select “Wi-Fi”.
- Long press your current network, then select “Modify network”.
- Mark “Show advanced options” check box.
- Change “IP settings” to “Static”
- Change DNS1 to 8.8.8.8
- Change DNS2 to 8.8.4.4
- Press “Save” button, disconnect from the network, and reconnect for changes to take effect.
The DNS can only be changed while on WIFI.
Please make sure you try all the listed steps as described above.
If you have tried all of the steps above, please reply to us with the following information:
- Your device model
- Your Infinite Flight version (This can be found in the top left corner after tapping “About” in the app)
- Connection type, cell/wifi. If cellular, please name the network provider (Verizon, T-Mobile, etc)
- Country you’re currently in
- Please list any of the steps above you have already tried and their results.
Thank you!
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Problem solved, been trying all the step above and connected successfully after did the airplane mode step. Thanks admin.
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