ERROR CODE 5

Support
1

I bought a subscription after deactivation, and when I try to connect my previous account it say’s “Error Code 5”.

And so I tried to switch my previous account, but after logging in, the subscription disappears and whenever I try to purchase. It doesn’t let me, it say’s that I’m already subscribed.

I already tries restarting and uninstalling the application.

I wish I could connect my previous account into subscription and even though I am not be able to well I still would be glad if I could connect a new account into the subscription (default account).

Previous Account : Portres_Lokie
Current/Default Account : NN63477

Device: Infinix X6815C
Operating system: Android 13

2

Hi and welcome to the community! :)

Sorry you’re running into this issue.

Please send an email to [email protected] so that this can be taken care of. :)

Please also mention your callsign.