Error app crashes

Support
#1

Hello.
I have a problem, I want to charge for the first time to create an Infinity Flight account and fly online, but when I press SELECT on the image screen, the app crashes. I need help.
I restarted the device, reinstalled the app, started with the background app dropped, lowered the graphics settings, but did not solve it.

environment
iPadAir2 iPadOS 13.2.3
iPhon7 iOS 13.2.3
Free space is 2GB or more for both.
ScreenShot↓

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#2

Are you on a stable wifi connection?
Are you signed in to your iTunes/apple account? If not, sign in and then try again.

2 Likes
#3

Hello and welcome to the community I hope you enjoy it here,

It might be that you have in app purchases restricted. To check go to Settings -> Screen time -> Content and Privacy restrictions -> iTunes and App Store purchases -> in app purchases and change it to allow if it’s on don’t allow.

1 Like
#4

Here is a solution!

1 Like
#5

Thank you for your reply.
I sent an email to ask my parent whether or not that setting is currently allowed. I will report again when I get a reply. Thank you for your quick reply.

1 Like
#6

Thank you for your reply.
Wi-Fi is a fulfilling environment.
You are probably logged in to your iTuens / Apple account.
Thank you for the immediate reply.

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#7

There was no problem

#8

@silica.JP maybe try a force restart, this is a more powerful restart then the conventional one. Here’s some images of how to do it.

For iPad’s

  • Models with the Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • Other models: Press and release the volume up button, press and release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Illustrations of two types of iPad models with their screens facing up. The leftmost illustration shows a model with a Home button on the bottom of the device and a top button on the top-right edge of the device. The rightmost illustration shows a model without a Home button. On this device, volume up and volume down buttons are shown on the right edge of the device near the top, and a top button is shown on the top-right edge of the device.
Illustrations of two types of iPad models with their screens facing up. The leftmost illustration shows a model with a Home button on the bottom of the device and a top button on the top-right edge of the device. The rightmost illustration shows a model without a Home button. On this device, volume up and volume down buttons are shown on the right edge of the device near the top, and a top button is shown on the top-right edge of the device.862×718 7.89 KB

For iPhone 7 and 7 Plus models

  1. Press and hold both the volume down button and the Sleep/Wake button.
  2. When the Apple logo appears, release both buttons.

An illustration of iPhone 7 with the screen facing up. The volume down button is shown on the left side of the device, and the Sleep/Wake button is shown on the right.

Pulled from Apple

Note: A force restart will not wipe the device.

Hope this helps you.

3 Likes
#9

Delete the app and reinstall it with stable web connection. Also recheck your Google Play account is installed and functioning properly.
This should solve it

1 Like
#10

In this case the author has an Apple device ;)

2 Likes
#11

Well then the IOS store as it sanctions the subscription

#12

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