Device:
Operating system
2025-01-24T06:00:00Z→2025-01-25T20:32:00Z
Since yesterday I’ve been getting this message. I removed the app and downloaded it again and I’m still getting the same message.
Device:
Operating system
2025-01-24T06:00:00Z→2025-01-25T20:32:00Z
Since yesterday I’ve been getting this message. I removed the app and downloaded it again and I’m still getting the same message.
Hello!
There are no ongoing server issues on our end and haven’t been anything recently either.
But some areas specifically in the US seems to be having intermittent issues throughout the past 24hrs. The experience seems to vary though.
Please understand that while devices may be the same, the network configuration may be different between users.
Please try the following to resolve your connectivity issue:
This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.
If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.
For troubleshooting, try a different network and see if the results are different.
– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.
Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.
iOS
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.
iOS
Here’s how to change your iPhone’s DNS servers:
Android
The DNS can only be changed while on WIFI.
Please make sure you try all the listed steps as described above.
If you have tried all of the steps above, please reply to us with the following information:
Thank you!
Quick question. Does turning on airplane mode for the entire flight affect the game performance somehow?
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