Downloading stuck.

Tried to download the newest up grade with my newer IPad and it won’t even start the process.
My older iPad upgraded without a hitch but when downloading the changes to the 737-800, it got stuck at 63%. Been watching it for half an hour.
Any advice?
Thanks

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Hello! Do you have a stable internet connection? What device are you trying to update on?

I suggest you close the app, restart your device and try again.

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Can you move this to #support ?

In addition to the above, are you using a VPN or anything similar on your network? Normally the reboot will solve most issues.

Second iPad loaded just fine after getting onto better wifi connection. I’ll check first iPad later.
Thanks

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