Do NOT log out of your LIVE account (UPDATE: Facebook login is fixed!)

Live
21

Sometimes Google logs me out and tells me to log back in for security purposes or something about tokens idk

1 Like
22

Oh nuts, I ran out of my live + today. I guess I should wait to buy it again?

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23

So being a live+ subscriber, are we being credited days back to our live+ accounts? I believe this should be offered to everyone effected.

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24

I accidentally got logged out, ironically while trying to upgrade from monthly to full year. When will this issue be rectified?

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25

We are still waiting to hear back from them with a resolution or expected time frame for the fix. We will post an update once we receive new information.

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26

Additionally, I canā€™t recover my prior purchases either :-(.

27

You will be able to recover previous purchases once the issues are resolved and everyone is able to access their account as long as you use your existing Live login credentials.

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28

Should we watch here or Announcements for the resolution? I uninstalled and reinstalled IF because I had to update my iOS. After I reinstalled and tried to log back in, I got the same error message that everyone else is screenshotting. I WAS able to switch to Google, but all my purchases are connected to my original Facebook-linked account. If Facebook continues having issues validating, is it possible to transfer purchases from one set of credentials to another?

1 Like
29

We will post any updates here on this topic/thread.

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30

I was able to log in after not playing for a while and being auto logged out without issues.

32

For a while I could not access the plane and regions that come with live+. Will I be compensated for the time I lost that I could be using the product that I have bought?

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33

A little unrelatedā€¦since a lot of live users donā€™t use the forums, is there a way for you guys to add this to the messages area on the home screen when you first open IF.

1 Like
34

I did not log out of my live account, I just got on the app and it said My authentication expired. Hopefully this gets reseloved because it has been like this for hours

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35

I canā€™t play now :(
When will it be fixed?

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36

We will post an update once we receive notification that the issues are resolved.

37

Quick update, Microsoft is still working on it. We are using a system they own to authenticate via Facebook and Google. They messed something up and they are taking their sweet time to fix itā€¦ We have no ETA at this pointā€¦ And we do not expect an apology from Microsoft about it eitherā€¦ :-/

27 Likes
38

Theyā€™ve got to get their act together then, donā€™t they?

1 Like
39

Is it possible to transfer subscriptions from a FB login to a Google login? Iā€™m having trouble logging back in with my FB credentials but Google is working fine. If you could transfer my purchases to the Google account, it would resolve this issue for me. Just wondering.

1 Like
40

Google login is also broken :/

11 Likes