Difficulty in downloading aircraft

Support
1

Device: Redmi K60
Operating system: Android 13

I recently purchased an Android device and had difficulty in downloading Pro-exclusive aircraft as it always remained at 0% even after waiting for hours.

However, all free aircraft which can be played without pro subscription could be easily downloaded.

Although my subscription was purchased using IOS, I have successfully logged in my account on my Android device and the pro status can be recognised. I could still play free aircraft and access expert service with ATC features.

Could anyone please advise how this issue can be addressed? Thanks.

2

Restart the device… that could do the trick

3

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image3024Ă—4032 2.32 MB

4

Thanks. Always the first thing to do. Not worked……

5

do you have enough storage in your device? maybe try deleting some unnecessary apps?

6

Hi @Muou, can you check if you have “Automatic Airplane Downloads Over Cellular Data” checked in settings? It’s under the “Online” section.

7

This is a brand new device with plenty of storage. Otherwise, even free aircraft could not be downloaded

8

is your device compatible with IF?

10

Is your connection good or bad? Can you connect to the live server?

11

Hello! Just checked, it was on.

12

Definitely, I have no problem flying free aircraft such as A321 on any server.

13

Do you have pro or are you on an account that has pro?

14

Yes I can and I can play the game on any server as long as the aircraft I am playing could be downloaded

15

how long were you ending up waiting

16

I am using my own account, but the pro was purchased via IOS. By linking to the Community account I am able to also use Pro on other devices disregarding iOS or Android.

17

For free aircraft, a few second.
For aircraft needed subscription, endless……

18

is this a problem for all the servers or just a specific server

19

The scenario described in my post applied to all servers.

20

hmmm I have no idea. I am definitely not an expert on this stuff, sorry. You could contact any of the staff and have them try and give a solution

21

Thank you for ur time for trying to help out!

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