Didn't mean to purchase subscription?

Hey Guys,

I had a previous Infinite Flight Global Subscription from December 16 to January 16th. It recently ended and I did not purchase another subscription. When I went back on Infinite Flight today it said I have another active subscription (again I didn’t even purchase one after mine previously ended). I don’t know what happened but I would really appreciate if I could be issued a refund since I didn’t purchase this myself.

Thanks!

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Contact support@infinite-flight.com please as we do not like sharing such crucial information here on the forums.

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Did you turn auto renew on? That might be the reason

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Or he can private message Mark/Tyler (they usually deal with this stuff I think).

Either way, @Chief305 is correct, don’t put too much personal info here

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I’m pretty sure I didn’t. But somehow maybe it did.

Thank you for contacting support! If you are experiencing difficulty with Infinite Flight, please allow us the opportunity to help resolve your issue first. We are a small independent team, highly motivated, and will be happy to help with technical issues. Often times technical issues can be quickly resolved by closing and relaunching the app or restarting your device.

Each store has their own policy regarding how refunds for an app, subscriptions, or in-app purchases are handled. Please see the list below to find your app store:

AMAZON

Visit the Amazon App website where the purchase was made, then locate and select “Contact Us” to make any refund request.

APPLE

iTunes policy is that all app sales are final. We are not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.

ANDROID

The GooglePlayStore offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA” along with a reason for the requested refund. Refunds are not guaranteed and will be reviewed on a case by case.

I appreciate you allowing me to assist you today.

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