they should invest more into maintaining or upgrading these systems
How are these tech failures so common? I see them not only on Delta (last one in August), but also on Southwest (July), and United (remember the ACARS one last week?)! Not to mention when Sabre went down in November… Sabre aside, is this mostly an issue with US Airlines?
Can’t imagine the passengers’ frustration…
Yeah, I heard thousands of passengers stranded in many airports across U.S
Tech failures are caused by legacy computer equipment. Most of airline booking and backend systems are still antiquated mainframes. There is a reason why airlines are the largest purchaser of dot-matrix printer supplies in the world. Their equipment can only support old printers. Airline systems are so closely integrated that one upgrade will need a complete revamp of the systems of airlines, travel agents, and GDS distributors around the world. It will be so expensive that no one will find it.
TBH I sit as near as I can to the podium just so I can still hear those dot-matrix printers going off – they’re so soothing to hear! If only there was a cheaper replacement solution…
United had teh same issue last week. EEEK
Currently Southwest is reworking their system so they have more reliability. Not sure about the rest but the system overhaul takes billions of dollars and years of work.
The cheapest way would be for airlines to have a centralized system where all sales, inventory and passenger data are stored. But so much stuff is considered a trade secret that no airline will let it out of headquarters especially the fare management code.
This happened several months ago, too. Got stuck in that one, unfortunately.
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