Crash

Support
#1

I don’t know why but after a wile my app just crashes. I use the I pad pro if that helps

#2

Hello! Can you please provide some. More information? Like what your current OS is?

1 Like
#3

Can we have more info such as when it crashed current OS, app version, etc? We can’t do much with this…

#4

It crashed a few minutes ago and I have IOS 11.2.6

#5

Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount

  • Disable active ad or message blocking apps

  • Don’t modify, “Root”, or “Jailbreak” your device

  • Use a strong WiFi network within a relatively close proximity to your device

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall the app.

6 Likes
#6

What are your graphics settings? Try lowering them and see what happens.

#7

Hi, after a Black ground bug my Infiniteflight is crashing now after every loading.
I chose my spawn end then it crashes :(

#8

How much storage do you available on your device?

#9

I have 1,86 GB storage after installing some free planes, because I don’t have a pro Subscription.

#10

Okay.
Based on your previous issue, and now… there’s something weird with your connection. Is the crash happening on cellular (3G/LTE) as well?

#11

I disconnect now from my WiFi and use the LTe

#12

And I test it again now

#13

It’s still crashing :(

#14

Is your internet working good otherwise?

#15

Yes it is (Vodafone 100 MBts)

#16

Okay.
I’ll PM you and we’ll take it from there together with a few from Staff.

2 Likes
#17

Nothing is working!
Restarded device, Reinstalled, Deleted Emui Themes, cleared scenery cache…
But my game keeps. Crashing i can’t even spawn :( many people has this problem (look at the Google play store) also in the latest version…
What can I do?

#18

It works again, I have just reinstalled the game Thanks everyone for the help :))))

#19