Crash, bang, Wallop

[Dan_Nutter]

So I’m doing a return flight from KADW-EGVN expert server. Then I got the black floor screen, followed by the crash screen followed by and results screen.
I was at FL280 and at m0.81and in hud view when this happend.Nothing changed regarding ALT, Speed. Iv been at the wheel the whole time during this flight and really can’t understand how this has happened

[Chief305]

Hello, and Good Morning!

Did you restart your device and clear your RAM before the flight?

[Dan_Nutter]

Hey man, Yep done thst all this morning before I left KADW

[Chief305]

What Device are you using?

[Dan_Nutter]

Samsung galaxy 8 edge plus

[Sherbert342]

The black terrain bug is known to the devs, it is caused by a constraint of resources. A way to solve this is by having stable internet and connection throughout the flight.

[Matt737]

Terrain issues... (black floor)

On final to KDFW from CYYC, I noticed that a wierd texture was appearing where the ground should be [A8E9AF11-D7BF-4506-B2BC-4F342237556A] Please tell me what is going on… anyway, I actually managed to land blindly (and on the runway) by using GPWS calls and the minimap so I guess that is another skill to put in the bag… :) [DD22F30B-1CC3-4BE9-BAA5-5C04650EC291]

Refer to the topic I provided, it has some helpful information that you can read through to learn more about the problem.

[Dan_Nutter]

I have a strong fibre optic internet connection

[Jake_Stopher]

Make sure you have stable internet connection, and I would also recommend reinstalling the app. Black floor can be caused by corrupt terrain files, which is fixed by reinstalling. It sucks, and I’m sure it’ll be fixed soon, but for now reinstalling is the work-around.

[Dan_Nutter]

I here u on that but why violations

[Chief305]

Violation Removal

As of late, Staff and Moderators have seen a massive increase in messages to dispute violations or ask that they’re removed. Unlike ATC reports (ghosting), violations are not subjective. Violations are in place to enforce very basic rules such as speed and serve as a good incentive to be attentive throughout critical phases of your flight (takeoff, descent, etc). Moving forward please do not contact Staff or the Moderating team to request that violations be removed. As Infinite Flight aims to …

@Dan_Nutter As for your violations, please refer to the post above.

[Jake_Stopher]

If you received violations due to the glitch, contact Tyler. Violations are not usually reversed, however I believe it is possible if they’re caused by a glitch out of your control.

[Dan_Nutter]

Thanks for your help guys l. I’ll see what I can do about the voils as that sort of sucks as I done nothing to get them

[Tyler_Shelton]

Dan, did you exit the app at any time during this flight? That means multi tasking, quickly leaving and returning, etc?

[Dan_Nutter]

Nope had it on airplane mode and no alerts turned on. All other stuff I was doing on my tablet

[Chief305]

If you were on airplane mode while flying, you would not have any internet connection to your device, that explains the black floor.

[Dan_Nutter]

Wi-Fi was turned on 😁😁😁

[Dan_Nutter]

If u look at top photo u will see I’m connected

[Tyler_Shelton]

Okay, violations removed this time. Thanks!