Business Insider has reported that Consumer Reports has created a list of the top airliners operating in America. According to the article, “Parameters of the survey included questions on pricing transparency, ease of check-in, information on flight status, seating comfort, legroom, staff service, cabin cleanliness, WiFi connectivity, in-flight entertainment along with the selection of complimentary snacks and paid food and drinks.” In summary, this ranking system is geared more towards service with economy class, which is more likely to be the experience you or I would get. This report was also based on passenger surveys from domestic flights from 2016-2017. So without further ado, here are the top 11 airlines!
Opinion: I believe this is a fairly accurate list based on the experiences I’ve had with some of these airlines. As opposed to other reviews, I’m glad to see my favorite airline JetBlue climbing back up to the top 3! The only reason they were on the bottom in previous lists was the delays caused by the East Coast storms, but could they really change that?