Good Day I needs some help every time I go into the app and want to fly online i get a Connection failed. I have restarted my phone, I have the latest update downloaded, I have logged out and back in. And nothing seems to . Thank You!
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Hello, have you checked that you have a stable internet connection, or tried switching from Wifi to cellular data or vice versa?
there can be times where servers go down. But these are announced by IF social media, which hasnt happened. If u did all the steps u described, I dont think theres much else u can do. Possibly try to redownload Infinite Flight (only takes a few seconds).
If that dosent help neither u should contact infinite flights support via e-mail!
@AExones Re-downloading should be the very last step. From what has been seen, there are still a few causes and possible solutions, so please don’t say that until every step has been tried, when it hasn’t.
Anyways, concerning the problem:
Toggle airplane mode
– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.
VPN or proxy
Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.
Reset device network settings
iOS
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.
Update wifi DNS settings
iOS
Here’s how to change your iPhone’s DNS servers:
- From the iPhone’s home screen, tap Settings.
- Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
- Find your wireless network in the list, and then click the arrow.
- Tap the DNS field.
- Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
- To use Google DNS, enter 8.8.8.8 and 8.8.4.4
- Re-launch IF
Android
- Open the Settings on the device.
- Select “Wi-Fi”.
- Long press your current network, then select “Modify network”.
- Mark “Show advanced options” check box.
- Change “IP settings” to “Static”
- Change DNS1 to 8.8.8.8
- Change DNS2 to 8.8.4.4
- Press “Save” button, disconnect from the network, and reconnect for changes to take effect.
The DNS can only be changed while on WIFI.
-Schyllberg
After doing these steps, and if it still doesn’t work then re-install IF. Keep in mind that you’ll lose all your replays, so remember to back some up if you need to!
I myself was forced to redownload Infinite Flight multiple times, I always kept my old replays
Thanks for your reply i am on cellular data when having these problems thanks for your suggestions!
Thank you for these steps i fid not think of some of them but am going to try them thanks again!
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Hey there @Shawn_Robles1
Try these as they may help!
• Try signing out of Infinite Flight
• Reset your router
• Power down then reboot your device
• Launch Infinite Flight and sign back in.
Please get back to me on your findings!
@Shawn_Robles1 - as you are only experiencing this on cellular, may i ask what service provider you have?
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Yes its boost which is run off of Sprint but I did all these other suggestions that everybody had suggested in response to my problem and I’m not sure which one actually fixed it but it is now working so I guess you was the problem is solved but I do appreciate you and everyone else for helping me with this now I can play lives with everybody else
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Thank you for your reply and help. I tryed all these and loged back in and who Allah it works now like magic thank you again
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No problem! Glad I could help you.
A moderator can now close this!