Responding to your question re. how to better incorporate help in the app @Tyler_Shelton.
Here are three suggestions based on my controlling experience. Caveat: most of my controlling has been on TS. I recently joined IFATC but my experience with expert pilots as a controller is still limited. They are better but there is definitely still opportunity.
- If the pilot receives the ‘check help’ message it would be great if the next time they are at the ‘home screen’ in the app there was a message displayed prominently with a link to help.
- It would be great if controllers could select what people should specifically look for help on. I don’t always have time to find the specific item but often times I do. I am sure the IFATC community could come up with the most frequent areas people need to learn about (patterns, sequencing and maintaining separation are certainly high on the list!). We can put those topics at the top of the list. Then the message that is displayed to the user is a link to that topic vs. a generic topic like this one (not knocking this topic - it is awesome!). We should also have an option to just send ‘check help’ without picking the detailed topic for when we are really busy.
- Finally some version of this request - IF & IFC Integration to enhance training and communication. There have been a few times I wanted to reach out to a pilot to nudge him/her in the right direction after issuing a ‘check help’ but couldn’t find them on IFC.