Can't watch replays

Hi 👋

I would like to access my replay file to make some photos, but I can’t?
Normally, the replay files text are displayed in white, but these ones are in grey.
I can watch some of my replays, but not all of them?

I wanted to include a screenshot, but it’s saykng there isn’t enough memory… :(

Any help, maybe?

My device is a Huawei P Smart 2019

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Let’s start with this: How much space does your phone have?

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Hi, @Captain_George_IF did you have a pro subscription? It could be that it expired.

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I still have 36GB.

I have a sub until the 17th.

Try reinstal the app. If that dont work restart your device

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If I reinstall it, wouldn’t it delete all the replays?
I certainly don’t want that to happen…

i can try and see

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You can restart your device

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yeah you can do that

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@Elefanths it will delete your replays.

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ok but i am trying

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Try restarting your device

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Although is has been said before, make sure you have an active subscription in your account. Check your replays, are areas that involve airports like the California area, Amsterdam, Chicago, London (I think) available to view?

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Aha, very weird, but restart my device worked!
Didn’t expected that, but I guess it’s great!

Thanks all for your help!

Enjoy your pictures!

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no problem!

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Argh, just when I wanted to help my CEO the problem is solved… Oh well 🤷🏻‍♂️

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Sometimes your account likes to play up and plays peekaboo with your subscription. Usually restarting the app does work. Glad @JulietTango was able to help you!

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Solved (: