Can't log in.

Support
1

Again anther inconvenience. I’ve been logged out of live, over a month after purchasing live + for 50$. I cannot sign back in google without it either saying ‘Account not Found’ or that I need to purchase a subscription. Can’t even restore from iTunes saying I have not purchased anything.i have a receipt for proof

2

What device and os are you using?

3

By any chance, are you receiving Error Code 1?

4

iPhone 7 Plus 10.3.1

5

Nope. Just can’t log in says no account is found.

6

It might help to try the ‘I already have a subscription’ button.

7

Thank you for contacting support!

Apple has made some changes to their receipt system that validates the purchase of a new or renewed Live subscription. Though the changes were not communicated to app developers, we have taken measures to limit the impact on you. Don’t panic, you wont lose what you paid for!

If you purchased a new subscription or renewed an existing one but cannot access your Live account after trying the “I already have a subscription” option in-app, please send the following information to @Mark_Denton or @Tyler_Shelton:

  • Full username.
  • Call sign.
  • Copy of the purchase receipt.

You can attach the email purchase receipt from iTunes showing the subscription purchase to the ticket or simply copy and paste into the body of this support ticket. If you cant find the email from iTunes, you can copy the transaction details from your iTunes purchase history.

If you have found you were charged for more than one Live subscription payment, contact your iTunes store to request a refund for the most recent charge that is in duplicate.

We apologize for the inconvenience and appreciate the opportunity to help you!

Kind Regards, Sebastian

1 Like
8

Maybe something wrong with your google account. You should try contacting google support or something.

9