In November, I spent ten days in Canada.
I visited Montréal, Toronto and Vancouver. To travel between those cities, I used the plane.
Montréal - Toronto City, Porter Airlines, Dash 8
I really was surprised. I know the Dash 8 of Austrian Airlines and the product they’re offering with their Economy class. But Porter brought that to the next level. Their cabin is very bright, they have an amazing legroom and they have an amazing service as well. Not only they offered 2 drinks on a 1 hour flight, they also offered a little snack. The crew and ground staff were extremely friendly and the ticket price wasn’t high at all. I really enjoyed them.
Toronto Pearson - Vancouver, WestJet, Boeing 737-700
I booked that flight 2 hours before departure. My original plan was to fly stand-by with Air Canada on their 787. Sadly (or luckily) there was no space left and the next opportunity for me was on the next day. So I decided to switch to WestJet. Two hours before departure, I literally paid HALF the price I’d have paid for the same flight with Air Canada. The service WestJet is offering was amazing. I’ve never seen such a friendly crew before. The In-Flight entertainment is amazing. You download an app onto your portable and you can enjoy a wide selection of movies, and even live TV. They charged less then 20€ for WIFI on the whole 5 hours flight. That’s almost the same price you pay for 50MB with SWISS on their 777-300ER. I was really surprised since I thought WestJet was a Low Cost airline. Great Job!
Vancouver - Montréal, Air Canada, Airbus A330
Wow. That was disappointing. I flew in Premium Economy on that flight. Where do I start: The cabin was dirty, the crew was stressed and the IFE wasn’t working well. At least the food was ok. I can’t tell more here because there wasn’t anything special about that flight.
Personally, I’d use Porter and WestJet again when I come back to Canada for another visit. I think that SWISS, Austrian and Lufthansa can learn a lot of those airlines, their IFE concept, their service, …
What is your experience with Canadian or North American airlines?