Brussels Airlines named as 'best all-round airline in the world'

Real World Aviation
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Brussels Airlines has been named the ‘best all-round airline in the world’, according to AirHelp, the world’s largest air passenger rights organisation.

The Belgian airline has dethroned Qatar Airways after six years. It climbed up to number one in the AirHelp Score for 2024 with an overall score of 8.12 out of 10, with a high score of 8.7 for claim processing. The airline scored very well for aircraft punctuality and the speed of customer service.

Opinion and personal experience:

As a Belgian, I myself have flown various times with Brussels Airlines and I would like to share my thoughts on it.

Previous 2 years I’ve flown Brussels Airlines to Napels and Porto and from Vienna. In Napels we got to experience the dynamic problem solving of this Airline. Due to an emergency on the runway in Naples we had to go around and divert to Rome. As of course this is outside their control they did all the paperwork needed to get us back to Naples and no hour after diverting we could safely step out in our foreseen destination.
Other than this little event this airline has never caused me in those past 3 flights any delays.

We’ll now you are probably wondering how is brussels airlines on number one above some worldclass Airlines like Emirates and Qatar?

The rating happened on several other factored other than luxurious meals and presentation. Rather the list focused on factors like reliability with schedules, ensuring good services like lost luggage, and compensation services. Perhaps sometimes overlooked and might look small, if problems happened they were always super transparent with info and they will offer excellent services.

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Interesting, I thought it would be singapore or emirates

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Yeah I kinda did too but Airlines are not only about luxury and having a bigger or more modern fleet. Although important, client service also needs to be taken into account. And it seems that Brussels Airlines does it right!

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It’s interesting AeroMexico ( The world’s most punctual airlines for 2024 | CNN) made the top of the list for on time performance, when I elsewhere read that Brussels Airlines slightly beat AeroMexico at 87.8% vs AeroMexico 86.75 (disclaimer: AI numbers).

But apparently the ranking criteria between different surveys weight info differently
Like you said

AeroMexico had a bit more problems with lost luggage services satisfaction etc.

But I didn’t see Brussel’s air on the “most punctual” list even though it supposedly has better punctuality than the #1 on the list linked above (I saw a reference to two different rankings: AirHelp Score vs Cirium) .

Passenger survey ranks Brussels Airlines as world’s best all-round carrier

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