British Airways is eliminating recline on seats behind row 12 in their A320 aircraft and being row 14 on their A321 aircraft, with 29 inches of pitch. (On the A321 there are at least 120 seats behind row 14.)
Additionally, there will be no trash storage at the rear of the plane, only at the front, and potable water will only be available in the front of the aircraft, as the galleys are getting smaller.
It seems as if BA is following Iberia (also apart of IAG) in their practices of degrading the customer experience.
What do you think about these new changes? I think that this will further damage the legacy that BA had, as BA’s service has deteriorated in recent years. (ex. eliminating the second meal on shorter TATL flights.)