Brakes cannot be unlocked

Support
#1

Dear all,

I have the issue that the breaks are continuously on which in some cases does not even allow me to start. I have gone through the help and tutorials but could not find any related help… Any hints?

Thanks in advance.

Regards
Guido

#2

Device?
Operating system?
IF version?
Solo/ live?
Steps to reproduce?

Please give us a little more detail.

4 Likes
#3

Hey there, Guido.

This is a very strange issue. I don’t think I’ve seen anyone who has faced this problem before. Before we continue, though, may you please provide the information listed below? It’ll allow us to assist you further and help solve your issue - thanks. :)

  • Device brand, and model as well as current operating system version (i.e. iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0 etc.)
  • List any modifications, ‘rooted, or jailbroken’ custom ROM, or third party apps installed such as screen recorders, etc.
  • Any screenshots (even a short video clip could help)
  • Include the steps you’ve taken to troubleshoot this yourself, but without success.
2 Likes
#4

Do you use a joystick?

#5

Nop, I am playing on my iPad.

#6

I am using an iPad Pro, latest iOS update (iOS 10.2.1). I have not done any trouble shooting on the iPad itself but searched the internet. I have as uninstalled and reinstalled the app but same result. I am able to start with the A321 and a 747 but not the A380. I am always playing solo to avoid any risk for the others :). Need some more training and tutorials…
The IF version is 16.12.6183.13901 - iPadPro1.
I hope this helps…

Thanks anyway.

Regards
Guido

#7

Are you saying that the brake problem only occurs in the A380?

#8

No, it occurs with all the airplanes but so far the A380 was the only one I was unable to take off. Even at full thrust, the airplane does not move…

#9

Could it be a weight+balance issue? Check to see if you’re over MTOW in the “Weight and Balance” page.

#10

image
Are the brakes yellow like this?

image
Or are they not yellow like this?

#11

Forgive me for asking the “is it plugged in question”, but for clarification, are you saying you turn the brakes off and they don’t turn off?

I don’t know your level of experience, but in Solo Mode, brakes start in the off position. Not so in the live servers. If you’re just jumping on live, turning them off may be new to you.

I know this is a silly question, but given that I don’t believe it’s ever been encountered, it’s worth asking.

#12

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