Hi there, you can use the clear scenery cache feature for that issue. It was added with the latest update. Go into your in-app Settings:
Interesting… so this problem can be fixed mid-flight now?
That’s correct ;)
It was added for this reason.
I have also this problem, and I can’t start my game for 2 days now, and I want to play.
Me too I cant get into the server or solo…
Is it crashing? Because I also can’t play
We’re investigating this now… seems like you’re both in Germany and we’ve had another report of a similar issue from a person who is also located in Germany…
Yup I live in Germany
I also live in germany…
I do apologize but you all may need to move and relocate… 😜
Kidding aside, I’ve alerted our developers and they’ll check the tile server ASAP so we can get you all back up and running. I appreciate the patience!
I had same problem, black scenery, no logged on server, app crashed, I used clear cage, but no change. I used clear cage now again and app is running right. I live in Czech Republic, next to Germany.
All with the issue,
Who is your internet service provider?
So, app crushed again :/ My net service provider is UPC Czech Republic.
Yesterday I experienced a similar thing on my IPhone 6S Plus. I was trying to start a flight, but the scenery when I spawned in was all black at CYVR. Cleared scenery cache multiple times and reinstalled the app. WiFi was working well (50MB/S Download). My service provider is UPC The Netherlands.
But do you still have it?
Will check in a second
Negative. Service seems to be down (IF).
Edit - Also, the scenery seems to be at a 500m resolution instead of 15. Stuff loads but scenery lacks detail.
Edit 2 - can’t load KJFK. Message saying that the Global servers are down.
Is anyone able to try with a VPN set outside of Germany to narrow it down to the provider?
We do recall a previous issue with Swisscom customers that was similar in nature.
If able, also try changing your DNS to the Google one. We’ll keep investigating on our end as well 🙂
Negative again. Tried with Hotspotshield VPN. Got the same error message stating that the Infinite flight servers were experiencing issues. Server is located in the US.