After this evening’s normal flurry of activity for me, I found myself reading through hundreds of Infinite Flight reviews on the App Store. I mainly focused on the 1-star reviews in order to see what some of the resounding complaints were from disgruntled users. Suddenly, I found myself being swirled into a vortex of thought and confusion into the dynamics of Infinite Flight. There are currently just over 8,000 reviews, with the average review being 4.1 stars, which is a “OK” 82%, or low B on a grade scale.
But before I continue, let me start out by listing the most common themes of the infamous 1 star review:
Money (by far the biggest complaint)
Poor Staff Communication/Customer Service
Now, I will do my best in explaining, in relatively simple terms, why Infinite Flight deserves a higher rating and appreciate from you.
The first base to cover is the big whammy, money. "Money isn’t everything, but everything needs money"
Something that you should know is that I am not a staff member, so anything I say about actual costs of operation is outsider speculation.
I live in the U.S., so I use US Dollars as my currency to describe costs and such. Infinite Flight costs $5 as a base app, $10 for a monthly subscription to Pro, and $80 for a yearly subscription to Pro. Some reviews I read claimed that Infinite Flight’s base app (the $5 basic package) is lacking for the dollar amount, and should include more. However, I don’t see the correlation. $5 is how much a grande Starbucks Frappuccino costs at most locations. Would you rather get a drink you consume in about 20 minutes, or an app that lets you fly 15+ aircraft around multiple photo-realistic regions around the world?
The answer for that question is obvious for me, and I hope it is for you as well.
The Pro subscription (which you should buy if you are debating it!) comes at a steeper $10 for a month’s access to unlimited flying around anywhere in the entire world, all in 60 aircraft. That’s a great deal if you ask me! No buying tons of complicated add-ons just to get more aircraft or cooler features, everything is included in a easy-to-use app in the palms of your hand!
But, I will not deny that Infinite Flight is expensive. It costs $80 a year, which can be a lot for people that live in tight financial situations. I’m not “rolling in the dough” by any means, but I easily justify paying for Infinite Flight because of the amount of time I spend on it, the education and experience it gives me, and the fun experiences I have on it.
Also, Infinite Flight is not trying to rip you off. They are not trying to pull some insane profit margin. They spend money on multiple servers (which costs a lot of $$$), and they have multiple staff members on the payroll. App purchases are their main source of income for all of their costs, and with only a couple thousand active subscribers, I’m sure money isn’t growing on trees for them.
Basically my main point is that Infinite Flight as a company has justification for their seemingly higher costs. Running a company and having paid staff isn’t cheap, try for yourself!
The next category is features.
Everyone wants something. For example, I want an Embraer Jet rework and Boeing 757 rework. @brunocr98 wants the COPA livery to be tweaked. @Grizpac wants the Wright Flyer to be added. If everyone wants something, many times different things, there can be thousands of potential features.
With a staff count of under 20, how could you possibly expect Infinite Flight to fulfill thousands much less hundreds of feature requests ASAP (how all customers want it)?
Simply put, you can’t. That is why on the IFC, we have the #features category. You can show your support for certain features, greatly increasing the chances of a staff member noticing it. Even then, the staff team cannot fulfill every request, with many different reasons. Or, they might not be able to add the top requests in order of the highest amount of votes. However, Jason Rosewell, the beloved digital marketing staff member, has made it clear that every feature added has a lot of reasoning and discussion behind it. You should believe that, as Infinite Flight’s main source of income are their users, so it would only make sense if they listened to their customer base, right?
Just remember to have patience. If a request is popular enough, it will most likely be added in due time. Just continue to persevere and wait for the prize at the end.
The final category I’m going to explain is customer service. Jason (who I mentioned above) is the primary communicator of feature development on the IFC, and he does a fantastic job, contrary to what some “haters” say. He regularly interacts with just about anyone with questions that he can answer, he goes to meetups to see new people, and he is all around a very nice guy. I might add that he has no obligation to do or be any of those things. So, don’t take him for granted, realize that his frequent development updates and communications are for your good, not just because he is bored.
Another great example of a staff member is Sebastian Schyllberg, who most of us know lovingly as “Seb”. I would be willing to bet money that he knows more than anyone about the technical aspects of Infinite Flight. You could ask him just about any question regarding operating systems, server problems, or common glitches, and he could probably answer completely in about 30 seconds.
To conclude, Infinite Flight is a team of real people who love aviation as much as you or I do. All of the members are friendly and amicable, and are genuinely interested in how they can improve your app experience. They are not trying to rip you off, they don’t ignore what requests, and they do their best with helping you with your problems.
If that isn’t worth a 5-star review, I don’t know what is!