ATC voice suddenly disappear

Support
1

Hello,
Since a week, when I turn on the ATC frequency, I can ear it 2-3 mins then it disappears, and I must to send a message to turn it back, my device is at his latest update, even the app. Moreover, the application doesn’t freeze.
Thanks.

Device: iPad 7th Gen
Operating system: 17.5.1

2

Hi and welcome to the community.
Sorry to hear you’re experiencing issues.

Which service provider are you using and from which country?
There are a few providers that are known to have issues.

The app needs a stable Internet connection to work properly.

Sometimes a VPN is known to cause issues.
Did the network you are using at the moment start using a VPN?

There are also some other things you could try yourself:

  • restart/reboot the device to see if that makes a difference
  • check the network connection by running a speedtest tool like https://www.speedtest.net/ and post a screenshot of the results
  • try a different (Wi-Fi) network, to see if that helps
3

Hey,

I’m using the wifi network, located in France.

No, I’m not using a VPN, I didn’t have any app installed on my iPad.

Already done, but nothing changed…

To me, it is better to wait the next update, major fixes could be done, so it is better, we will see…

Thanks for the help.

4

If it’s not an Infinite Flight issue then that won’t help.

The app needs a stable Internet connection to work properly.

Please check the network connection by running a speedtest tool like https://www.speedtest.net/ and post a screenshot of the results

Also please try a different (Wi-Fi) network, to see if that helps

5

Yeah i just finished a flight yesterday

And now the atc and pilot voices are not audible

Device:Oneplus Nord3

1 Like
6

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.