ATC Problem

Planes are showing as unknown, I can sometimes send commands but the planes won’t move on my screen.

iPad Air 2 iOS 10.1

I’ve restarted app and device multiple times but can’t fix the problem.

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I have this same problem too, it is most likely a server side problem.

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It’s usually caused by an error somewhere between the user’s device and yours. Could be that it didn’t register their info properly when they started the session, causing it to return data as unknown. Most likely connection issues. If a developer/tester’s aircraft type displays as unknown (and everything else is shown properly), then it’s just meaning that the other user is using something you don’t have (new plane for example).

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