Hello!
I’ll try to give my honest opinion and point of view too.
As Ben said, there are some procedures that have to be followed now. This isn’t to hide something; we have nothing to hide, anyway, and every controller is monitored by Appeals Team members, Supervisors and Moderators.
I’m sorry to hear you had a bad experience with a rude controller; however, as you said, this was many years ago. Things could have (and definitely did) change, not only with that specific controller but with IFATC in general. I’ve been part of IFATC for a couple of years now, and I’ve seen very few and rare cases of controllers abusing their authority (most of the time, this was abuse of the report button). Yes, outside of IFATC, this could maybe go unnoticed, but inside of it, it doesn’t, and such issues are immediately addressed, and the person who made such mistakes is informed on how to improve. While yes, the experience you had was not good, it is only a one-time occurrence, as far as I’ve seen. Most of the controllers, when you reach out, will explain everything to you professionally and in a civil way and will also invite the Appeals Team to the message if you wish to do so. I personally know some controllers who even reach out themselves to other pilots to let them learn from their mistakes.
I feel like sending a private message to another controller or pilot would be better. I’m sure you, or the OP, are not attacking the people you are talking about in the topics/posts you made, however, I’ve seen countless topics of this kind, and most of the time, they came off as rude or inappropriate. Since there are new procedures in use now, compared to many years ago, a private message is the way to go. While discussing publicly about a recurrent issue with anything in general is fine, why would discussing an issue only you and the controller know about (since you faced such issue in first person) publicly be better than doing so privately? The people on this forum would not have an idea of what happened, and they may start telling ideas/theories of what could have happened, start to blame one rather than the other, and so on. Instead, with a private message, you can easily discuss with the person you had issues with and, from there, understand better what happened. If it ever happens that the person you are talking to in a PM is rude, inappropriate or similar, you are more than free to flag their message. This will send a notification to a Moderator, who will be then able to see the message and take action from there.
Hope my message was clear enough. In my first post here, I admit I could use another word instead of “against”, and I knew the OP was not mad at the controller, or anything like that. Simply, I was letting them know that contacting the controller privately is better than making a public topic.
Thank you! 