Asking to renew subscription when I have one

[ALCO]

I do not understand why this happens, renew my subscription and it is paid but it seems to me that it is not active

[schyllberg]

Hello!
Please see this:

Support FAQ 2019 - Please read this before posting!

If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:

1. Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
2. Restart your device
3. Open Infinite Flight
4. Tap “Fly Online!”

If you’re unable to access your subscription after completing the steps above please try the following:

1. Uninstall Infinite Flight from your device
2. Restart your device
3. Install Infinite Flight from App Store again
4. Tap “Fly online!”.

The app should then display the account that holds your subscription based on the information found on your Apple-ID.

If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to support@infiniteflight.com

• Display Name and Callsign
• Device
• Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)

[ALCO]

I do not understand why if I buy the subscription from my account I get this, and it has not been activated in my account

[schyllberg]

@ALCO - i just handled your e-mail. You should be good now :)