App not opening after updating to 22.8

Support
1

Device: iPad Pro 2021 11 inch
Operating system: IOS 16.1.1

Hi,
I just updated my app from 22.7 to 22.8 on my iPad and now it refuses to open. Whenever I open the game, a black screen appears for a second and then the app closes itself again. Restarted my device twice and fully closed the app a few times. Any ideas on how to solve the issue?

Thanks a lot!

3 Likes
2

Same on my iPhone

1 Like
3

Happened to me as well!
Deleting the app and re-install it worked for me.

4

Thanks for the report. We’re trying to get some crash logs to understand and fix this issue (as it seems to happen when upgrading from 22.7).

The suggested workaround at this time is to delete and reinstall Infinite Flight from the App Store.

Apologies for the inconvenience!

5 Likes
5

Thanks Cameron, just deleted and re-installed the app and it indeed fixed the issue.

1 Like
6

Glad to hear it!

1 Like
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It’s the same problem for me, but I can’t reinstall it because it’s not a fully private iPad and my administrator blocked the App Store. Any suggestions?

8

That’s frustrating. One thing you can try is to go to Settings → General → iPad Storage, find Infinite Flight once it loads, and try Offloading the app.

No guarantees this will work though. Your best bet for now is to contact your administrator to be able to get the app reinstalled.

Sorry for the inconvenience

1 Like
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I can’t even do that either, and I know the administrator definitely won’t be interested in a game/flight sim. Should I just wait for a hot fix update instead?

10

If you can help provide some diagnostics data, we may be able to look into this further:

  • Go into iOS Settings → Privacy → Analytics & Improvements → Analytics Data
  • Find infiniteflight on this list with the search: it may have a few, but they are all dated. Just choose the most recent one that does not have the word “resource” in it (I put an example screenshot below)
  • Share the file with us via email to cameron@infiniteflight.com

Thanks in advance!

IMG_0016
IMG_00161920Ă—1334 134 KB

2 Likes
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Also when will there be a hot fix for iOS?

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Hope this helps, currently there are no plans for a hotfix

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