App not loading

Hello, I’m from Russia. I bought a game from you. But, when you enter 10 seconds, a black screen. Later it just flies out. I tried everything … Please return the money
Thank you…

Firstly welcome to the community. It’s unfortunate to see you are having issues with the simulator.

Have you checked our dedicated support post which lists many issues and some common resolutions?

It might be worth reading to see if you can find a solution to your issue.

If you are able to provide us with your device model and software version, how much free storage you have left, we might be able to assist you.

If you are intent on simply recieving a refund, then please read below:

If you are experiencing difficulty with Infinite Flight, please allow us the opportunity to help resolve your issue first by contacting us at

Please see below how each App Store handles refunds:

Apple: iTunes policy is that all app sales are final. We are not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.

Android: Google Play Store offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA”. Refunds are not guaranteed and will be reviewed on a case by case.


Hey there, and welcome!

First of all, can you tell us the amount of available storage you have on your iPhone? What steps have you tried so far in an attempt to fix this?

Would you like to fix the app or do you 100% want a refund?

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