App keeps crashing (iPhone)

Support
1

Shortly after take off at EHAM (if that’s relevant). Should I reinstall the app ?

2

Could you please provide more information?
Which device and operating system are you using?
If you have received any error message, please provide the exact details of the error.
Is your device modified in any way?

3

We could assist you further if you provided more details such as device, conditions…

Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount
  • Android: Change device display resolution
    • Settings > Display > Display size to Large, Larger or Largest.
      • Some devices will offer to change Display Resolution instead, set that to the smallest possible.
    • Ensure Text to Speech (TTS) is enabled
  • Disable active ad or message blocking apps
  • Don’t modify, “Root”, or “Jailbreak” your device
  • Use a strong WiFi network within a relatively close proximity to your device
  • Lower Infinite Flight graphics and performance settings
    • Set Rendering Resolution to Low
    • Set Rendering Quality to Low
    • Disable Anti Aliasing

For in-flight performance issues, please refer to these helpful tips:

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

For further assistance please respond with detailed information about your device, operating system, scenarios to reproduce the lag, and any applicable screenshot. Kind Regards.

2 Likes
4

Iphone 6s. Nothing has changed and this hasn’t happened before. I did have a server disconnection earlier because my wifi went off for a few seconds, if that’s relevant.

I do get frequent “Icloud failed to backup” messages on my phone if that could be linked.

5

I would make sure that you have all background apps disabled (closed), reset your router and go from there.

6

For this problem, check this out:

For your IF problem: Try reinstalling it. If this doesn’t help, secure all your data and reset your device.

7

Thanks, by reset do you mean hold down home and wake button together? I already tried that and it didnt help. Also I had a phone call earlier during a flight which hasn’t happened before. I usually put my phone on flight mode when I am using IF.

8

If you are multi-tasking with your device then this can impact performance hence why the app might have crashed.

9

By reset I mean resetting your whole device. Delete everything and start fresh. That’s why I said secure all your data (photos, files,…).

10

It crashed just after the phone call (which I didn’t answer) which came in as I was taking off from EHAM, but then I tried the same take off twice after with my phone on flight mode, and It crashed again.

11

As noted in the highlighted recommendations above you should go through the recommendations item for item to try and resolve the issue. Again, I believe this comes down to memory and multi-tasking with the device.

12

Hmm, it’s working at other airports strangely. It’s just EHAM where I had the first issue.

13

If EHAM is giving you troubles then delete the app and reinstall. Report back.

14

This has happened to me before at Perth i solved by re-instaling this is most likely corrupt files hopefully this solved the problem

15

Reinstalled. Is ok now, thanks for the quick support guys 👍

1 Like