Hello all. This is my first post here, and I’ve been using Infinite flight since it came out. I’ve seen it grow from a regional spaced flight area, to a global one. I’ve seen the improvements, and seen its downfall into its current state. I’ve been a trusty and loyal payee of your yearly subscription based model since its inception, and have even taken breaks at times to pursue other endeavors.
The reason for me joining the forum after years of browsing it - and playing infinite flight - is the App crashing, and after following this thread for the past few months, I finally wanting to chime in with my two cents.
I initially wanted to wait to be the 500th post, but considering MatthewSwift took that slot, here I am for the 501st post. haha
So why am I here? I’m here to vent my frustration at using this App since the December update, and not being able to do long haul flights. I’ve also fallen victim to having my App crash, and not being able to fly the A350 (which was designed and built for long haul), has been a frustrating experience; and I’m usually a patient little bugger. I work in IT, and know full well the complexity of coding and working in the IT field. Troubleshooting or something breaking from a third party plugin is just a part of life in this field. I get it.
However, this has been an ongoing issue for over half a year (Dec. 9, 2019) at this point . And we just “finally” think we know what the culprit is? This is unacceptable - especially to paying customers. Why? Let me explain.
I understand Infinite flight has a limited number of programmers available. I understand resources are needed at times for either creating new content, or improving existing things. But when it comes to fixing something so critical - as in the basic functionality of this application - it should’ve been either all hands on board - or a rollback to a previous version that worked. It should’ve been all hands on deck to identify the problem, fix it ASAP, and if it was a third party vendor (such as in this case), immediately contacting the party and working with them more closely than conjoined twins, to find a fix for the problem.
Now, I don’t know what’s going on behind the scenes. It may be possible the programers and their third party contacts are working very closely to find a fix or workaround to this problem, and it’s appreciated. But this should’ve happened long ago.
Also, this whole temporary solution provided by Chris_S or @schyllberg of flying from a tower or ATC view for flights over 10 hours is unacceptable. This whole workaround of having my graphics set to low, with no planes, and everything turned off, while not even looking out the cockpit or chase plane view is absurd. Who in their right mind would want to pay to play a crippled game? That would be like me buying a Playstation, and being told I can’t play Call of Duty unless I only play team Deathmatch, have everything set to low, and only use one gun. NO ONE would want to play that game, buy a PS4, or even pay the monthly/yearly subscription based fee for that matter.
But it’s happened, now what can we do? Well, for starters, I think a gesture of good faith to us loyal fliers and supporters of this program should be provided via an extension of 3-6 months to our current subscriptions. And if you’re not a yearly subscriber, 1-3 months of free play should awarded. If an extension is not something you would be open to, another creative gesture or way of making it up to us should be considered. Remember, we’re not playing this game for free due to the generosity of Infinite flight, we’re paying customers and should be given a special incentive to make this right, and for being patient fliers & payees.
As much as I’ve been looking forward to the clouds update or 777 rework, the app crashing bug should’ve been priority #1. In fact, it should’ve been the ONLY thing focused on, and once fixed - moving onto other things could’ve been considered. Yes other people complain clouds is overdue, or lighting from your nose gear to navigate the taxiways at night should’ve come long ago. Or other pie in the sky requests should’ve been considered. But the basic functionality of this App should been the only priority you focused on.
Please @Laura, consider what I’ve stated in my first post. I’m not one of those tools threatening to cancel my subscription, or cursing up a storm on here. I’m simply asking that we’re provided frequent updates (daily if not bi-weekly) on the status of this fix, and heck - maybe even asking some of us on here to find a fix for this App. You’d be surprised how many of us on here not only have a passion in flying - but are also talented coders. Maybe we could help you find a permanent fix to this, so we can go back to enjoying this game the way it was meant to be enjoyed. Please, consider what I’ve said above.
Lastly, thank you for reading this and making a great game. Contrary to what you might think, I really do believe you’ve developed a great game here. I enjoy it very much, but this continuous App crashing is a frustrating issue to encounter after you’ve spent 12 hours flying, and the game freezes and kicks you out to your home screen while on short final to your destination. Thank you so much.