App does not open, just a black screen

[Victor_Amaral]

Device: Moto G62
Operating system: Android 12 updated.

A few days ago I installed and bought the IF, but since then I can’t open the App because the black screen remains and it doesn’t go away, I’ve done everything as the FAQ manual asks, I’ve reinstalled, I’ve restarted the phone

[G_Falci]

I recommend to translate the topic title

[Victor_Amaral]

Thank u, boy!

[JSRibs28]

Hello!

Does this error occur every time you run the app?

Make sure you have the most recent IF update installed on your device.

[Victor_Amaral]

Every time I go to open the app, it doesn’t open, it’s just a black screen! I already made sure the IF update and it’s ok

[JSRibs28]

Okay. Can you provide us with a picture as reference?

[Victor_Amaral]

It doesn’t come out of it😐 I think