App does not open, just a black screen

Device: Moto G62
Operating system: Android 12 updated.

A few days ago I installed and bought the IF, but since then I can’t open the App because the black screen remains and it doesn’t go away, I’ve done everything as the FAQ manual asks, I’ve reinstalled, I’ve restarted the phone

I recommend to translate the topic title

Thank u, boy!


Does this error occur every time you run the app?

Make sure you have the most recent IF update installed on your device.

Every time I go to open the app, it doesn’t open, it’s just a black screen! I already made sure the IF update and it’s ok

Okay. Can you provide us with a picture as reference?

It doesn’t come out of it😐 I think

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